Patient Experience and Complaint Management Training
With this training, measuring the perception of patients and their relatives in the institution during their treatment, being able to host them in better conditions and in a safe environment, providing quality medical care under new technology treatments, listening to the feelings and experiences of our patients during this period, evaluating the feedback and in better conditions. It is aimed to share information about providing quality medical services.
Patient Experience is the sum of the patient's perception of the organizational culture and experiences of the health institution during the patient's care, and all the interactions that the patient has from the moment of admission to the hospital.
In addition to medical care in the world's leading healthcare institutions, Patient Experience plays an important role in determining quality.
With this training, measuring the perception of patients and their relatives in the institution during their treatment, being able to host them in better conditions and in a safe environment, providing quality medical care under new technology treatments, listening to the feelings and experiences of our patients during this period, evaluating the feedback and in better conditions. It is aimed to share information about providing quality medical services.
· Patient rights
· What are Patient Rights?
· Patient Satisfaction
· Patient Complaints Management
· Protection of Patient Rights
· Patient Rights legislation and Patient Rights Regulation
- Utilizing Health Services
- Receiving Information with Health Status
- Obtaining the Patient's Consent in Medical Intervention
- Patient Responsibilities
- Violation of Patient Rights, Places to Apply
- What is Patient Experience?
- Communication with the Patient
- Effective Body Language Management
Healthcare professionals, health management, emergency first aid, physiotherapy, dialysis, oral and dental health, medical imaging techniques program students and anyone who wants to integrate their system perspective with health sector knowledge and wants to pursue a career in this field.
Between 09:00 - 11:00...
It is aimed to provide a unique and holistic patient experience to our patients and their relatives, to focus entirely on their complaints, and to create a patient-oriented corporate culture by taking the necessary improvement steps with the participation of all employees.
You can use the following methods when paying for Istanbul Atlas University Continuing Education Center trainings;
A-PAYMENT BY BANK
1. Via EFT or Wire Transfer to the bank account below "Name-Surname" and "Turkish ID Number" information must be specified in the explanation section.,
| ACCOUNT NAME | ACCOUNT NUMBER | BRANCH | IBAN | |
|---|---|---|---|---|
| İSTANBUL ATLAS ÜNİVERSİTESİ | 4510 - 15809897 - 356 | DENİZ BANK - SURDIŞI TİCARİ MERKEZ | TL | TR62 0013 4000 0158 0989 7000 12 |
B-PAYMENT WITH CREDIT CARD (Single shot up to 1.000 TL / 1.000 Installments for 3 TL and more)
2. odeme.atlas.edu.tr address, "Name-Surname" and "TR ID Number" information must be specified in the explanation section, online by credit card*
25% discount for Atlas University students,
25% discount for Medicine Hospital employees.
In order to benefit from the said discount, the requested information and documents must be provided completely and completely. Otherwise, the registration process will not be completed.
A "Certificate of Participation" will be given to the participants who meet the 80% attendance requirement.
Training Coordinator and Educator
Dr. Lec. Çağrı Serdar Elgörmüş
T.R. Istanbul Atlas University
Educators
Büşra Medine Şahin
Medicine Hospital
Pre-Application Form
If you want to join our course program, please fill in the required information below.