Patient Experience and Complaint Management Training
With this training, measuring the perception of patients and their relatives in the institution during their treatment, being able to host them in better conditions and in a safe environment, providing quality medical care under new technology treatments, listening to the feelings and experiences of our patients during this period, evaluating the feedback and in better conditions. It is aimed to share information about providing quality medical services.
Patient Experience is the sum of the patient's perception of the organizational culture and experiences of the health institution during the patient's care, and all the interactions that the patient has from the moment of admission to the hospital.
In addition to medical care in the world's leading healthcare institutions, Patient Experience plays an important role in determining quality.
With this training, measuring the perception of patients and their relatives in the institution during their treatment, being able to host them in better conditions and in a safe environment, providing quality medical care under new technology treatments, listening to the feelings and experiences of our patients during this period, evaluating the feedback and in better conditions. It is aimed to share information about providing quality medical services.
· Patient rights
· What are Patient Rights?
· Patient Satisfaction
· Patient Complaints Management
· Protection of Patient Rights
· Patient Rights legislation and Patient Rights Regulation
- Utilizing Health Services
- Receiving Information with Health Status
- Obtaining the Patient's Consent in Medical Intervention
- Patient Responsibilities
- Violation of Patient Rights, Places to Apply
- What is Patient Experience?
- Communication with the Patient
- Effective Body Language Management
Healthcare professionals, health management, emergency first aid, physiotherapy, dialysis, oral and dental health, medical imaging techniques program students and anyone who wants to integrate their system perspective with health sector knowledge and wants to pursue a career in this field.
Between 09:00 - 11:00...
It is aimed to provide a unique and holistic patient experience to our patients and their relatives, to focus entirely on their complaints, and to create a patient-oriented corporate culture by taking the necessary improvement steps with the participation of all employees.
You can use the following methods when making payment for Istanbul Atlas University Continuing Education Center trainings;
A-PAYMENT VIA BANK
1. By EFT or Money Order to the bank account we have an agreement with, by stating the "Education Name" and "Name Surname" information in the description section.
| ACCOUNT NAME | ACCOUNT NUMBER | BRANCH | IBAN | |
|---|---|---|---|---|
| İstanbul Atlas Üniversitesi İktisadi | 24807093 | Ümraniye Şubesi (248) | TL | TR15 0006 7010 0000 0024 8070 93 |
25% discount for Atlas University students,
25% discount for Medicine Hospital employees.
In order to benefit from the said discount, the requested information and documents must be provided completely and completely. Otherwise, the registration process will not be completed.
A "Certificate of Participation" will be given to the participants who meet the 80% attendance requirement.
Pre-Application Form
If you want to join our course program, please fill in the required information below.